Effective Date: 11/17/2023
At R & R Bathrooms, we strive for utmost customer satisfaction and take pride in the quality of our products. We understand that sometimes returns or exchanges are necessary, and we are here to assist you in such situations. Please take a moment to review our return policy carefully.

Eligibility for Returns and Exchanges
We accept returns and exchanges within 30 days of the original purchase date. To be eligible for a return or exchange, the following conditions must be met:
1. The product must be in its original condition and unused, including all accessories, parts, and packaging materials.
2. Proof of purchase, such as a receipt or order number, must be provided.
3. Customized or personalized products cannot be returned, unless they are faulty or damaged.
4. Sale or clearance items may not be eligible for return or exchange, unless they are defective.

Return Process
To initiate a return or exchange, please follow these steps:
1. Contact our Customer Service team via phone or email to inform them of your intent to return or exchange a product.
2. Provide our team with the necessary details, including your order number, reason for return, and any images or documentation corroborating the issue, if applicable.
3. Once your request has been approved, you will receive a return authorization number and further instructions on how to proceed.

Refunds and Exchanges
Upon receiving and inspecting the returned product, we will assess its condition and process the requested refund or exchange according to your preference.
1. Refunds will be issued to the original payment method within 5-7 business days after the returned product is received and inspected.
2. If you prefer an exchange, we will ship the replacement product once the original item has been returned and approved.
Please note that any shipping charges incurred during the return process, such as return shipping fees or original shipping costs, may not be refundable unless the return is due to faulty or damaged items.

Damaged, Faulty, or Incorrect Items
In the unfortunate event that you receive a damaged, faulty, or incorrect product, we sincerely apologize for any inconvenience caused. Please notify our Customer Service team within 48 hours of receiving the item to initiate the resolution process.
Our team will guide you through the necessary steps to resolve the issue promptly, which may include replacements, returns, or refunds, depending on the specific circumstances.

Customer Support
Our dedicated Customer Service team is here to assist you with any questions or concerns you may have regarding our return policy or the return process. Please do not hesitate to contact us via phone or email, and we will gladly provide you with the necessary assistance and support.
Thank you for choosing R & R Bathrooms. We appreciate your business.